Broker verification
How brokers inspect your stock, reports, photos and discrepancies
Broker verification
Who are the brokers?
Independent inspectors who are members of their local granite or marble association. They apply with an approval letter from the association and are approved by QwikStone. See all brokers and their ratings on the Verification brokers page.
What does the broker check?
They count and number every slab, measure size and thickness, check finish, colour and veining against the listing photos, look for cracks, chips and repairs, and check the packing. Every photo is time-stamped and geotagged and appears on your order.
How long does the inspection take?
Your order is offered to approved brokers near the yard as soon as the deposit is paid; the first to accept gets it, usually within hours. The visit happens within 72 hours of acceptance.
What happens if the broker finds a difference?
You see the report with photos and choose: a full refund of everything you've paid, the seller's adjustment (lower price or fewer slabs), or your own counter-offer. Nothing is charged until you agree.
Can I attend the inspection or send my own inspector?
Yes — tell support after paying the deposit. Your own inspector can attend alongside the QwikStone broker; the QwikStone report is the one used for refunds.
How do I rate a broker?
After the report is in, rate the inspection on your order page. Brokers below 3.5 stars are reviewed by our team and receive fewer jobs.