Returns, refunds & damage
Transit damage, wrong or short deliveries, refunds and timelines
Returns, refunds & damage
Can I return stone?
Natural stone is cut and loaded to order, so returns are limited to stock that was damaged in transit, wrong or short — or, for unused and uncut ready stock, a return within 7 days of delivery with a 15% restocking fee plus freight. See Returns & refunds for the full policy.
What if slabs arrive broken?
Report it within 48 hours of delivery with photos of the seal, the doors and each damaged piece (before unloading further). We compare with the broker and loading photos and settle from the transit insurance: replacement or a refund for the damaged sq ft.
How long do refunds take?
Refunds start within 2 working days of the decision. Cards and UPI usually show in 5–7 working days, bank transfers and PIX in 1–3.
What if the colour doesn't look like the photos?
Natural stone varies; the broker's photos of your exact slabs are taken before you pay the balance, so colour is agreed at that point. Differences found later are reviewed against those photos.
Do I get my broker fee back on a refund?
If you take a full refund after a discrepancy, the seller is charged the broker fee and you get everything back, including it.
How long do refunds take?
Refunds go back to the original payment method: cards and UPI in 5–7 working days, bank transfers in 3–5 working days, Pix in 1–2 days. The order page shows the refund reference as soon as we send it.
Who pays to return stone?
Natural stone and tiles are heavy, so returns are rare and agreed case by case. If the stock didn't match the listing or arrived damaged beyond the packing allowance, the seller pays. For change-of-mind returns of unused, uncut ready stock, a 15% restocking fee and return freight apply.