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Answers about ordering, deposits, broker checks, shipping, tiles and refunds — or talk to us.
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Popular questions
How does buying on QwikStone work?
Prices are listed by the seller. Add one slab or as many lots as you like to your cart, check out and pay a 50% deposit. The exact slabs are reserved for you and an association-approved broker inspects them at the yard within 72 hours. If the report matches the listing you pay the balance and we ship; if not, you choose a full refund or the seller's adjustment.
Ordering & containers ›Why is my cart split by country?
Stock is loaded at one port and cleared through customs once. Stock from several yards in the same country ships together; stock from another country ships as its own order.
Ordering & containers ›Why do I pay 50% up front?
The deposit reserves the exact slabs so no one else can buy them, pays for the broker visit and protects the seller from cancellations. It's held by QwikStone, not the seller, until the broker report is in.
Deposits & payments ›When do I pay the balance?
Only after the broker report confirms the stock matches the listing (or after you accept the seller's adjustment). Your order page shows “Pay balance” the moment it's due.
Deposits & payments ›Who are the brokers?
Independent inspectors who are members of their local granite or marble association. They apply with an approval letter from the association and are approved by QwikStone. See all brokers and their ratings on the Verification brokers page.
Broker verification ›What does the broker check?
They count and number every slab, measure size and thickness, check finish, colour and veining against the listing photos, look for cracks, chips and repairs, and check the packing. Every photo is time-stamped and geotagged and appears on your order.
Broker verification ›How is the delivery date worked out?
From your delivery ZIP/PIN: broker inspection, trucking to the port, the next weekly sailing, time at sea, customs, and trucking to you. Every listing shows the date range; the lot page shows each step.
Shipping & delivery ›Which ports do you use?
We use regular lanes such as Mundra and Chennai (India), Livorno and Valencia (Europe), Vitória and Santos (Brazil), Veracruz (Mexico), Houston and Savannah (US) and Felixstowe (UK). At checkout you can choose a port or let us pick the cheapest.
Shipping & delivery ›How are tiles priced and sold?
Tiles are listed per sq ft like stone, but you always buy whole boxes. Switch “Show price per” to slab / box in the header to see the price per box. The lot page shows pieces per box, sq ft per box and boxes per pallet.
Ceramic & porcelain tiles ›What does “same shade & batch” mean?
Glazed tiles vary slightly between production runs. Every box in one QwikStone order comes from one shade and batch, printed on the carton. The broker checks the shade code and batch number on every pallet before you pay the balance.
Ceramic & porcelain tiles ›Can I return stone?
Natural stone is cut and loaded to order, so returns are limited to stock that was damaged in transit, wrong or short — or, for unused and uncut ready stock, a return within 7 days of delivery with a 15% restocking fee plus freight. See Returns & refunds for the full policy.
Returns, refunds & damage ›What if slabs arrive broken?
Report it within 48 hours of delivery with photos of the seal, the doors and each damaged piece (before unloading further). We compare with the broker and loading photos and settle from the transit insurance: replacement or a refund for the damaged sq ft.
Returns, refunds & damage ›