Shipping & delivery
Delivery times, ports, customs, tracking and unloading
Shipping & delivery
How is the delivery date worked out?
From your delivery ZIP/PIN: broker inspection, trucking to the port, the next weekly sailing, time at sea, customs, and trucking to you. Every listing shows the date range; the lot page shows each step.
Which ports do you use?
We use regular lanes such as Mundra and Chennai (India), Livorno and Valencia (Europe), Vitória and Santos (Brazil), Veracruz (Mexico), Houston and Savannah (US) and Felixstowe (UK). At checkout you can choose a port or let us pick the cheapest.
Who clears customs?
Our customs broker clears the container at the destination port; duties and taxes are shown at checkout where they're known, otherwise billed at cost with the paperwork.
How are slabs packed?
Slabs travel in fumigated A-frame bundles or bundles with battens and steel bands, tiles on pallets in slatted crates, and cut-to-size pieces in closed crates with foam between them. See Packaging & shipping for drawings.
How do I track my container?
Your order page shows the container number, seal number, vessel and sailing date once loaded, plus the loading photos.
What should I do when the truck arrives?
If you can, open the doors in front of the driver, photograph the seal and the doors opening, then unload carefully with a forklift or crane. Report any damage within 48 hours with photos from your order page.